Return/Refund Policy


While we are easy to work with and want you, our customer, to be happy please review our return and refund policy before making a purchase.


Payment Methods

We accept Visa, MasterCard, Discover, and American Express credit cards.

Custom Orders

Most of the items are made-to-order and, therefore, we do not accept returns on custom items nor provide a refund. However, we will work with you to try and find a solution. Please call 717-859-5944 and speak with one of our representatives.


Stock Item

If your product is a stock item, we offer a 30 day money back guarantee (less a 15% restocking fee) if the item is returned to us in good condition. Return the product to us within 30 days and we will refund the cost of the item (less a 15% restocking fee). Shipping will not be refunded.


Shipping Information

All items that need to be returned should be sent to the following address:

Turntech LLC
114 Cocalico Creek Road
Ephrata PA 17522
Phone: 717.859.5944
email: info@customturnings.com

Please feel free to contact us if you have any questions.